When using the casino as a registered player, there's a good possibility you'll run into a few account-related problems. We've compiled the most frequent problems and provided the fixes below.

I cannot log in

There are several causes for your inability to log in. It's possible that if you're a new member, you must first validate your account. You must use the "Remember Password" tab if you are having trouble remembering your username and password. Alternately, you can get in touch with support directly to get your password reset. Should you still be unable to access your account, it is possible that the website is down for maintenance. After a few minutes, you can attempt to log into your account again.

I don’t see if my documents have been verified

Remember that most casinos can take up to 12 hours, or at least one hour, to check your documents. Occasionally, the verification process may require longer than a day. You can get in touch with the Support Team and request an update if you are unable to locate any information about your submission.

My withdrawal is not reaching me

If the requested funds have not cleared, there are a few things you may check. It's likely that your request is being reviewed if you're a new player. Before processing your initial withdrawal, casinos must verify your account as part of their KYC procedure. 

The lengthy wait period may occasionally be the cause of the delay.  In the event that no money is received in a fair amount of time, you can email Support or submit a complaint.

I cannot reopen my account

In the event that you choose to reactivate your casino account after it has been inactive or closed, you can get assistance by getting in touch with customer support.

I received a suspicious email

Casinos will occasionally send out notifications and emails with marketing content. Don't open this email, though, if it seems suspect. Make sure the email is coming from the support team or administration of the casino at all times.

My documents are not approved

It might be necessary for you to transmit the documents again if they are rejected. Verify that the writing in these documents is readable and clear. If not, you can submit additional files that will support the validation of your application.

I cannot change my credit card details

You should contact the Support Team for help if you are unable to update your credit card information on your Account page.

I cannot reset my password

With the "Forgot Password" link, casinos provide their patrons with a fast method of changing their passwords. You can submit a ticket or report the issue to the support if this does not work.

I cannot change my details

The assistance of customer support can also be used to resolve this issue. Make sure you include your information when contacting the management so they can access and make changes to the account.

How to close an online casino account?

The majority of casinos assist its patrons in closing their accounts. A representative from the casino can close your account if you just get in touch with them and provide them your information.